Helion Website Privacy Policy
Effective Date: August 14, 2026
Helion respects your privacy and is committed to protecting personal information collected through this website. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit or communicate with us.
1. Information We Collect
We may collect information that you voluntarily provide when you:
- Submit an inquiry or request a quotation
- Contact our sales or service team
- Request product information or technical support
- Participate in business communications or cooperation
Depending on your interaction with us, information may include your name, company name, email address, telephone number, country or region, project requirements, and other information you choose to provide.
We may also collect limited technical information, such as browser type, device information, IP address, and website usage data, where permitted by applicable laws.
2. How We Use Your Information
Helion may use collected information to:
- 1.Respond to inquiries and quotation requests;
- 2. Provide product, technical, and after-sales support;
- 3.Process and manage business communications;
- 4.Improve our website, products, and customer experience;
- 5.Protect website security and prevent misuse;
- 6.Comply with applicable legal and regulatory requirements.
We will use personal information only for legitimate business purposes and will not intentionally use it for unrelated purposes without appropriate notice or consent where required.
3.Information Sharing
Helion does not sell or rent your personal information to third parties. We may share necessary information with trusted service providers, business partners, logistics providers, or professional advisers when required to provide services or complete legitimate business activities.
Such parties are expected to handle information appropriately and in accordance with applicable privacy requirements.
4.Data Security & Retention
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss. However, no internet transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, business requirements, or applicable legal obligations.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to support basic functionality, understand website usage, improve performance, and enhance the user experience. You may adjust cookie settings through your browser where available.
6. Your Privacy Choices
Depending on applicable laws, you may have rights to:
- Request access to personal information we hold about you;
- Request correction or deletion of certain information;
- Withdraw consent where processing is based on consent;
- Ask questions about how your information is handled.
To exercise applicable rights or raise a privacy concern, please contact Helion through the contact information provided on this website.
7.Policy Updates
Helion may update this Privacy Policy from time to time to reflect changes in our services, website practices, or legal requirements. Updated versions will be published on this page with a revised effective date.
Contact: For privacy-related questions or requests, please contact the Helion team through the official contact channels provided on this website.